Returns & Refunds Policy

You may request a return within 7 days of receiving a physical product. The item must be unused, in its original packaging, and accompanied by the order number. Items returned outside this window may be refused at the vendor's discretion.

If your order arrives damaged, defective, or is the wrong item, report it within 48 hours of delivery by contacting the vendor through your order page or emailing support@omahia.com with photos. We will arrange a replacement or a full refund at no return shipping cost to you.

Changed your mind? You can return most unused physical items within the 7-day window for a refund of the item price. Original and return shipping fees are non-refundable for change-of-mind returns, and a restocking fee may apply for certain categories.

For hygiene and safety reasons, the following cannot be returned:

• Personal care, beauty and intimate wear (once opened)
• Customised or made-to-order items, including artisan commissions
• Perishable goods and groceries

Digital goods (e-books, software, downloadable files) are non-refundable once the download link has been accessed. If a download is faulty or inaccessible, contact us within 7 days of purchase for a replacement link or refund.

Service and gig orders follow the freelancer's stated delivery timeline. You may cancel for a full refund before work begins. Once the freelancer has started, refunds are handled through the in-app dispute process in the Workroom. Completed and accepted deliverables are non-refundable.

Artisan bookings can be cancelled free of charge up to 24 hours before the agreed time slot. Later cancellations may forfeit the booking fee at the artisan's discretion.

1. Go to Your orders and open the order you want to return.
2. Use the “Message store” button to tell the vendor the reason for the return.
3. The vendor will approve or decline the request. Approved returns are shipped back to the vendor's listed address.
4. If the vendor does not respond within 3 days, email support@omahia.com and Omahia will step in.

Approved refunds are issued to the original payment method. Paystack refunds typically appear on your card or bank statement within 3–10 working days, depending on your bank. Wallet and escrow balances are adjusted immediately once a refund is approved.

Every paid order is held in escrow until you confirm delivery. Funds are released to the vendor 7 days after you confirm receipt, or automatically after 14 days. If you raise a dispute before release, the escrow hold is paused while Omahia reviews the case.

Questions about a return or refund? Reach our support team at support@omahia.com or chat with us on WhatsApp at 0701 590 4609, Mon–Sat, 8am–6pm WAT.